Civilised Life and the Environment Essay Example | Topics and Well Written Essays - 1000 words

Civilised Life and the Environment - Essay Example This brings in conflicts between the desire to have a civilized life and the maintenance of the innate environment. While mechanisms applied by engineers could likely help in handling continuous resource competition, no solutions are offered to the running out ecological services. Most critical ecosystem services such as watershed filtration, climate stability, and soil fertility are not valued and thus as these natural resources are threatened, no technological ability is put in place to substitute ecological services at the costs and volumes needed. Life is increasingly surrounded and tied down by Technological schemes. Although modern science helps people to understand, control, and reform nature, the inappropriate use and development of technology lead to major negative impacts such as resource depletion, environmental pollution, and ecological destruction. Modern technology enriches improves living conditions and enriches material life, but its rapid and strong power can result in ethical controversies like genetic modification, cloning, and nuclear weapons. These complicated matters are inevitable and challenge the current environmental maintenance. While all tend to consent that technology creates civilization and must be continually developed, opinions differ as to the way technology should be related to the environment. The idea that technology destroys the environment should not destruct our attention from the reality that developed and civilized countries are still major movers in environmental processes and have continuing responsibilities concerning the issue. Many of the most critical environmental problems faced by the modern world are not caused by industrialized countries. Additionally, emerging civilized artifacts and processes have a chance to shape the future of the environment as compared to the previous days. China for instance, is emerging as a new center of recycling. It seems aware of the opportunity they posses to initiate new technolo gy under various conditions. Thee most pressing worldwide environmental problems are not of their making; yet they have a valid way to undo these issues by bending the recognizable curve that illustrates the relationship between technology and environmental degradation. Technology has been the one of the key drivers of environmental processes. For example, transport technologies have made the world more global and smaller planet, but have also led to new environmental stress, particularly through the raise in atmospheric carbon concentrations. Though the civilized processes have sped up prosperity in most cases, it has also permitted the extraction of natural resources such as timber, fish, metals, and minerals at unexpected rates. On the other hand, technological advances have allowed reduced environmental problems. Research shows that China’s economic advancements go hand in hand with a comparatively lesser emissions than the earlier rates in North America and Europe becaus e China has utilized technologies that are much cleaner than the other two were using at the same stages of creation. Automobiles are an important area when looking into the conflict between technological advances and environmental maintenance. Automobiles at present are cleaner in environmental terms than they were 30 or 40 years back. The

IT Professional: Legal, Ethical and Professional Principles

IT Professional: Legal, Ethical and Professional Principles VISHALDEEP Assessment Task Scenario   Ã‚   Aroha Memorial Headstones Inc. is a local manufacturer of personalized memorials and headstones Auckland and Nation-wide. This is a family owned and operated business offering dependable quality, value and service. Their clients mostly come from Northland, Waikato, the Bay of Plenty areas and the pacific islands. Arohas office at Manure WA has five computers, a server and two printers. They design the memorials using special software and then pass it on to their production factory at Papa Kura. As the business is growing, Aroha now requires a website to do their trading online. They intend to sell personalized headstones through their website to customers throughout the world. They also intend to establish branches in various cities in the North Island and a web portal to link all these branches. You are now hired as a graduate IT professional at Aroha to manage their computer networks and IT demands. You are also required to create a website to meet their business requirement in 3 months time. You need to have constant formal meetings with Mr. John Salesa, Managing Director of the company, Ms. Pania Palmers, Head of Operations and Mr. Abraham Watsons, Head of Productions while you are developing the website for their inputs and requirements. Your responsibilities for this role are: Computer network support IT services management Customer Services ( Face-to-face and Over the phone) Database maintenance and backup Website design and development Website maintenance after it is up and running You are a member of Information Technology Professionals (ITP) NZ (previously called IITP NZ) and follow their code of conducts while working as an emerging IT professional.   Section 1- Professionalism, Social Responsibility and Ethics 1. Identify the criteria for professionalism in NZ computer industry as identified by the Information Technology Professionals (ITP) NZ. Elaborate in brief. 2. How do ethics play a key role in your professional behavior as an IT graduate? 3. Summarise all tenets of the ITP NZ Code of Professional Conduct. 4. Identify various that ethical dilemmas may arise for you while working at Aroha, while following the various tenets of code of professional conduct. 5. How can you be socially responsible computer professional at Aroha while still working for the financial benefits and growth of the company? Provide some examples. Working as an IT professional in Aroha I have to take responsibility of the financial and for the growth of the company, as well as I have to act on various social responsibilities for the welfare. As being an IT professional I must establish the quality of product which we make and also its my duty to look after the company and its cost of production .instead of having responsibility we must educate the people . By doing this , we can be socially responsible financially as well as for company. THE IT professional can instruct as to public policies with the help of technical knowledge . The IT professionals have the duty to give service for the people from different walks of life in the society Such as irrespective of gender, age, culture ,discrimination and disability . Accessibility is one of the most important rules that an IT professional act upon. It implies on the availability when required. I would like to present an example an old guy came to buy an computer he asked an IT professional to give pc he knows nothing about the pc as he said he is not a computer guy but he want pc with good features now it depends on the seller that he will sell expensive pc for the benefit of the company or sell pc with good features which suits the buyer as well as also contribute for the growth of company. 6. How can you provide equity and accessibility for customers and staff with diverse cultural backgrounds, age, literacy level, disabilities and sexual orientations while working as an IT professional at Aroha? Provide some examples. As being an IT professional of Aroha I have the commitment to provide equity and accessibility to the People from all walks of life particularly the employers and customers in the society with different cultural background , age , literacy level, disabilities and sexual orientations. The people with these drawbacks must obtain the services which is given to other people . sadly they are not capable to the same services just because of their disability. I should be equitable to the different cultural values, age, level of literacy, disability and sexual orientation By giving them importance and fulfilling their requirements and needs. Accessibility relates to equity .the meaning of accessibility is being available to the needy people . so working as an IT professional its our responsibility to fulfil the requirements of needy people who dont get the Same services as other people get because of their disability. For example: the people who are blind and cant read its my responsibility to for hearing them and support their needs and expectations. Section 2 Privacy and Security Issues 7. Your responsibilities in Aroha includes providing network support, managing IT services, customer support, managing database and having regular backups along with the project of website design and development for initial 3 months time. Why do you think privacy and security issues will be vital while working as an IT professional at Aroha? Working as an IT professional in Aroha as a network support, IT services, customer support and service Back up of data and how to design the websites within three months I consider that security and privacy issues are indispensable priority. When I am employed in in these jobs there are opportunities for operating data of customers. In workplace I am genuine to the customers for not checking the data and it must be secured. It is our responsibility to maintain the privacy and security of customers data. Under the privacy Act 1993 New Zealand government legislation the IT professionals have important duty to keep the customers data safe and securely. Security is important for storage of data ,design of website and development .the data should be secured from the hackers . Section 3 Relevant Government Legislations 8. Identify the relevant government legislations (Act) for the following issues. Outline the purpose of the legislation of the and the implications relevant legislation for you as an IT professional while working in Aroha. Cite examples where necessary. Issues Relevant Act identification General purpose of the legislation (Act) Implication for you Privacy Privacy act 1993 The purpose of thisact is to promote and secure the privacy of individual ,To investigate the complaints of the customers privacy .and to disclose the information It handles the personal data of the customers and its our duty to protect it in safe location, so on one cannot misuse it. Resource Management Resource management Act 1991 The purpose of this act is to promote the sustainable management of physical and natural resources Safe guarding the life by using natural resources like air ,water and soil Office information Official information Act 1982 The official information approach is designed to promote asses to information held by various government agencies People living in NZ got right to get the Personal information from the administration of rules and regulations. This act made the official information Clear to the public. Copyrights Copyright Act 1994 No one copy our material like literacy ,musical films, sound And video It is administered by interested property policy unit of the ministry of economic Development. According to copyright Act, while working as employee at Aroha headstone company, It is not in the rule to copy the same way that revealed in other headstone companies Website. Consumer rights Consumer guarantees Act 1993 The consumer guarantee act protects consumers by making replacements ,repair and refund We set minimum standards to provide best service to consumers as they want. And must have right to secure the interest of consumer who make a visit to company Health and safety 1992 To secure people from harm at work by taking The safety measurements At work place Hygiene in workplace which is important for us and comfortable of customers Section 4 Treaty of Waitangi 9. Study the student workbook on the Treaty of Waitangi and discuss the implications for you as an IT professional for each of the following treaty principles. i) Partnership ii) Participation Iii) Protection Again, you need to think about the various responsibilities you have been given at Aroha and try to find out some examples how you can incorporate the principles of the treaty while working at Aroha. 1. Partnership As an employee of aroha the treaty concept of partnership outfits the learning and ability of the assorted individuals who can add to IT, including families and other IT individuals. As an IT professional I must Work together with Maori and non-Maori, transform, implement, review policies, practices and methods Working collaboratively with those community will increase to share power, control, and for making decision And help to understand handout that Maori make in IT industry. It is also a good chance to have knowledge about their heritage culture and tradition, language, treasures of maori and other community . If we know all those things it will be very easy to mix with them And the mistakes we commit in a new community will be reduced. 2. Participation It means communication of chance and results. As an IT professionals and bodies administering IT talented need to understand how to take part and contribute as dynamic subjects through chances to investigate and value the rich and diverse, language , and legacies that shape their ways of life as new Zealanders.       IT professionals must practice informed civic participation. Participation also underscores positive  Maori association at all levels of IT industry to understand this standard, the desires and representation of maori people group are obvious in arranging and executing IT arrangements and strategies. 3. Protection As being an IT profession who has been working in new Zealand myself is being grateful  for protecting the maori peoples heritage , interests, values, and other tongs . Identity, language and culture are most important expressions to be a socially mindful for IT professionals. IT professional ought to consider on important issue of culture checks by having an assurity  of knowing , respecting and esteeming where different partners are the place they came  from and expanding on what they carry with them. As a component of their making personalities , IT professionals and bodies representing IT professionals in new Zealand need to see newzealands exceptional bicultural legacy. Last but not least , all IT professional must know the maori and having the knowledge and experience of significant maori customs and tradition and their valuables for the well being of foreign professionals  in new Zealand. Reference: https://www.google.co.nz/webhp?sourceid=chrome-instantion=1espv=2ie=UTF-8#q=Identify+the+criteria+for+professionalism+in+NZ+computer+industry+as+identified+by+the+Information+Technology+Professionals+(ITP)+NZ.+Elaborate+in+brief. 2 https://www.griffith.edu.au/__data/assets/pdf_file/0009/290691/Ethical-behaviour.pdf

Artificial Intelligence Essay -- Essays Papers

Artificial Intelligence Research Paper Genesis, creation, the very beginning; from his inception, man has endeavored to control, to name, to create ultimately in his own image as he was created from God. Man forges his own destiny from the coals of his imagination and the raw iron of his will to create. His tools have changed as time has passed, but his desire, his fire to create; to change his world has not. Time and technology can temper mans creativity, but the desire burns as strong today as ever. Art, literature, and technology; be it paint, paper or steel mans creativity is manifest in everything we do. The crowning jewel for man will be to pass on that spark with which he has been entrusted, robotics, genetic engineering, and their ilk have been trying to create new life from the raw tools with which man is so proficient. It can be said that as Prometheus took fire from the heavens to give to man, so shall man give fire of another kind, and be it biological or made from the cold steel and silicon gateways through which we now travel man will at last, have his legacy. There is a caveat however, with knowledge comes change, with creation comes difference, and with difference comes fear, hatred and discrimination. People have forever shunned that which they do not understand, that which is different from the face they see in the mirror in the morning. Since initial forays into the AI field in 1950 there have been philosophical as well as technical concerns. As technology advanced and the concept of a machine that â€Å"thinks† became more and more plausible the philosophy became more apparent. The basic problem we are confronted with is: Can machines think? In his book entitled Philosophical perspectives in artificial intelligence, Martin Ringle calls for â€Å" a logical and semantic analysis of the concepts of ‘thought’, ‘intelligence’, ‘consciousness’, and ‘machine’, rather than an empirical assessment of computer behaviour† (hjhjh,999,2000). Thusly from its birthing AI has been regarded as an unknown, a concept that by its very name challenges nearly every norm and convention we have as individuals and as a society. Thusly because of its inherent alien nature artificial life will be subject to the same prejudices as race, gender and religion, once it is integrated into society and assumes roles associated with humans. As we vent... ...eality—a paradigm in which both human and computer share a real physical space within which to make hand gestures, facial displays, body movements, and real physical objects that can be passed back and forth between the real and virtual world† Scholars have long been trying to quantify the actual differences between â€Å"brain† and â€Å"mind† as well as the degree to which psychology can be converted into a physical science. Society as an entity seems unwilling to make leaps of judgment or significant paradigm shifts dealing with such concepts. The realms of the physical and the more nebulous sciences of the mind must for the time being remain separate. Once we begin to mesh technology more closely with ourselves as humans we can begin to accept it as a part of ourselves and as a part of our society. While today we do not possess the technology to achieve a truly sentient machine we cannot because of that speculate too deeply as to the results of such an achievement. The image of a cold â€Å"Terminator† style robot or perhaps HAL from 2001 is perhaps the exact opposite of the eventual reality. We cannot form opinions without the proper grounding in science, philosophy and indeed, ourselves.

Organizational Design

Founded in 2007, Noida Lab was conceptualized with a vision to provide a competitive R&D platform in wireless technology. Headquartered in Noida, aligning with ABC’s vision, Noida Lab is one of the fastest-growing companies in the mobile software sector. Noida Lab produces efficient and dynamic mobile software that continually pushes the boundaries of innovation to meet latest technology and provide the high quality products. JourneyABC Ltd. has established Noida Lab in 2007 in India with a firm belief towards success and the realistic goals. Noida Lab has transformed itself into one the most competitive and proficient R&D centers of ABC Ltd. worldwide. It is focused on embedded and PC software development for ABC Ltd., in a variety of areas related to Mobile Phones. Noida Lab started its operations with Regional Adaptation and Multimedia testing while focusing to bring great innovations and latest technologies in the era of wireless communications. Noida Lab is engaged in dev elopment of latest mobile software for all range of handsets.Noida Lab also focuses on Quality assurance which includes automation Testing, protocol testing, white box testing and GCF certifications Noida Lab is involved in development and testing of extensive range of mobiles software by the combination of exceptional talent and superior technology. The focus of Noida Lab is to produce best quality mobile phone software in both CDMA and GSM technologies.The center has talented engineers for carrying out R&D works having development and quality teams. The research and development activities are carried out in ideal manner to stabilize every model in terms of quality, features and enhancement. The dedicated team works in coordination with other centers across the world to produce high quality mobiles considering various factors such as market research, target customers, competing products etc.Organizational’ Size & HierarchyTotal employee size of the organization is approx. 20 00 employees and the average age of employees 30. Majority of senior management is home-country based and work in line with the local managers. Also many have come through transfer from other group’s subsidiaries.Chapter 1Consider your organization and identify the stage where it creates maximum value? What are the reasons? Also identify untapped opportunity for value creation by HR department of your organization. In growing complexities, it’s utmost important for the organization to redesign and transform its structure and culture to move from present state to the desired future state and thus increase effectiveness , also creating value and enhanced performance Creation of Maximum value.Since the company has recently developed its operations, it’s essential to focus at every level and identify strategies to engage human resources. HR team identified various initiatives during entire employee life cycle. Noida Lab has laid down some of the best example in thei r transformation process since the company is willing to have an impact: Flattening: Too many levels of hierarchy slow decision-making and are a barrier to empowerment. During the initial growth of the organization, ABC had many levels between the employee and the senior management.Decisions had to pass through many levels of approval before anything got done. Budding Bureaucracy was crushed and de-centralized was encouraged to tap the younger workforce’s mind. This change not only helped the employee but also the customers/ clients linked with the company. Strong emphasis on Onboarding: Comprehensive onboarding programs have been shown to have dramatic and lasting positive effects on retention and engagement rates of new employees. HR created on-boarding toolkit to for every department which included full series of trainings and seminars over an employee’s first year aiming to bring newest employees up to speed efficiently.Research shows that employees make the critic al decision to stay or leave within the first six months and that having the newest talent participate in an onboarding program can â€Å"maximize retention, engagement, and productivity† (HCI White Paper, 2008). More inclined workforce can serve client with better inclination through achieving results with passion.Organization’s success depends in large part on how well employees communicate – with each other as well as with various stakeholders. ‘We Learn’ Club is launched to engage employee to enhance communication and provide healthy engagement platform at workplace. There are various meetings  conducted among teams, team-managers, team-HR, and employees-senior management. Also included are monthly meetings through which all the organizational updates are shared with the employees and changes are launched. These approaches encourage information sharing amongst each and every level in the organization. With effect, employees are more compassion ate while dealing with client’s requirements, proving success in the projects.Learning & Development: ABC has a vision that it can’t develop unless there are strategic options for an employee to develop himself. There has been training programs right for a new joinee to a long lasting employee. Employees should observe that there is a growth opportunity for them and perceive the company as a development institution. Company has made tie-up with 2-3 top universities to provide higher education assistance program. On-line learning platforms like Learntrak and Harvard Mentor are available free of cost, also certifications options are available. Company has also identified SMEs (Subject Matter Expert) to identify and highlight budding talent within the company. With improved â€Å"Internal processes’ and focused â€Å"internal Customers†, company can achieve the success in its value chain.ABC has recognized certain values as important to corporate ethics and operational success. To make these values pervade at all levels there are many un-tapped opportunity. Creating a values statement for an organization involves examining the organization's purpose and goals. Once it is clear where the organization wants to go through the value creation process (input, conversion, and output), objectives can be achieved. ABC vision laid emphasis highly on customer satisfaction with effectiveness whereas same can be achieved if employees are treated highly valued and their attitudes, interests and preferences are more stable. Customer value proposition play an important role in meeting above objectives.Chapter 2Identify important conflicts involving employees and other stakeholder groups in your organization. Explain inducement and contributions for relevant stakeholders involved. Is there any ethical issue involved in above mentioned conflict? Which ethical model is appropriate for solving identified ethical issue?Stakeholders can be defined in many ways and different kinds of entities can be stakeholders, such as persons, groups inside as well as outside an organization. The stakeholders act according to their interest and use their power to influence the product in the direction they desire. To develop good working relationships with colleagues and stakeholders, and to avoid conflict, it is essential to share a common purpose. Often conflicts are observed which can induce the scope for inefficiency.a. Interventions: Ambiguity in roles and demand often lead to interventions which displace ownership and hinder performance. Through management skills, stakeholders should be able to identify what these conflicts might be before entering into the communication process and hence the opportunity to intervene early.b. Clear Communication: There are no gaps if communication is clear. In organization, right from main vision to mission and even team goals, all should be strategically aligned and link in meeting each other’s object ives. One process output should be value input for the next, hence clear communication through positive relationship is important to prevent conflicts of interest and find a common purpose to agree on.c. Complex behavior: Since organization deal with human which is complex, hence difficult behavior are encountered often within stakeholders. It’s necessary to be assertive but use neutral language to defuse any aggression. Stakeholder mapping using power/interest matrix as adapted from Mendelow (1981) and Johnson & Scholes (1993) can be used as a powerful tool to identify contribution of every stakeholders. ABC ltd. has developed similar approach as mentioned in the fig below. They indicated that power and dynamism are relevant factors; low to high and static to dynamic.Too often relationships with stakeholders are conducted in an ad hoc or intuitive manner. A strategic approach (a plan with clear objectives, milestones and an evaluation) builds better ongoing relationships and is more likely to realize the benefits for the department and the stakeholders. There can be enormous ethical issues if the stakeholder management is not  proper in the organization. Keeping in view working model of ABC Ltd, below are some instances records: Stakeholders Group and Issuesindicators Employees Pay and Benefits Atleast minimum legal wage or local cost of living is incorporated Employee diversity Percentage of diverse groups and designed policies to cater different gender and races as equal Communication open-door policies/ ombudsmen Customers Product authencity/ quality/ safety No of defects/ recalled projects Customer complaint management Availability of set procedures and system to cater all queries Customer service Measures/ practices adopted to ensure effective service delivery Investors Transparency Availability of procedures to inform shareholders about corporate activities Stakeholder rights management litigation involving violations of shareholder rights Community/ Society development Public health and safety protection Availability of emergency-response plan Minimizing the use of energy Type, amount, and designation of waste generatedThe model of human behavior called the economic man model has been identified to solve ethical issues, which assumed the following: The decision-maker had access to perfect information concerning all aspects of the decision situation. The decision-maker could process all the relevant information when identifying and diagnosing problems. The decision-maker could identify all possible solutions to a problem and evaluate the outcomes of each alternative solution.Multiple goals of an organization could be combined into a single, simple mathematical equation. A rational decision-maker would always select the alternative solution that would produce the maximum benefit to the organization. All decision-makers process information in the same manner and make similar decisions.Chapter 31. Map generic and specific environment related to trainin g initiatives in your organization. How will you rank identified elements. As a statistically-based method to reduce variation in organization’s processes, Six Sigma is used as an all-encompassing business performance methodology. This has helped ABC labs to Align their business strategy to critical improvement efforts thus Mobilize teams to attack high impact projects, accelerate improved business results and also govern efforts to ensure improvements are sustained. Since the launch of Six Sigma, it helped the organization to increase their effectiveness by 60% and provided ample security checks for improvement. Other important aspect is developing leadership skills in the organization which is itself a very complex task.Amongst senior cadre in the company are people from diverse background, ethnicity and race, hence was key focus area. As part of its HR initiatives, the company conducted advanced programmes such as Foundations of Organization Learning (FOL) and Visionary an d Leadership Planning (VLP). It also conducted a series of communication exercises about the change initiatives to all its employees across the country. ABC labs are also using 360 degree purely as a leadership development tool, completely separate from  annual appraisals, which are mostly about meeting targets. ABC's top executives have each been assessed by at least four subordinates, four peers and their immediate boss. Each executive, in turn, has assessed at least ten others. Given that the 360 degree assessment form is five pages long and contains 50 questions, this makes for a massive logistic exercise.But assessing only the top management doesn't quite serve the purpose, since it is the middle managers that need to be promoted to senior leadership positions to meet the organization’s talent needs. Also to get around this, ABC labs has designated counselors, called Leadership Group Facilitators (LGF), senior managers who are not in the recipients immediate work orbit , assigned the task of presenting the feedback dossier and immediately discussing its findings.Strategy mapping is a powerful business tool. Strategy maps show graphically how organizations create value for customers and stakeholders. Good strategy maps communicate strategic intent internally and externally, and are one of the most effective communication tools an organization can use to build alignment, accountably, and a focus on results. Hence ABC labs has created well defined performance management system which binds individual KRAs with identified Organization’s competencies.Out of strategic initiatives, Balance scorecard is the most prominent and identified element. ABC labs started with critical approach about â€Å"what† and â€Å"why†, before â€Å"how†. Remember, performance improvement initiatives are â€Å"how’s†; organization vision, goals, and strategy are â€Å"why’s† and â€Å"what’s†. This strateg y was entirely focused to develop all the stakeholders within and outside the organization. Missing pieces like customer value proposition, strategic themes, mission and results in financial perspective was aligned through the Balance card.2. Based on resource dependence theory, identify one good and one bad illustration for inter-organizational relationship (which involve some other organization) involving your chosen firm.Key researchers Dean and Sharfman, (1993); Dutton, (1993) & Haley and Stumph,(1989) studies the nature of the decision and says that research into  decision making cognition and labeling suggests that the same internal or external stimulus may be interpreted quite differently by managers in different organizations or even within the same organization. Resource Dependence Theory tries to explain the relationship of different variables that affects decision making and also acts as a dominant approach in contemporary strategic management.Mergers and acquisitions h ave been one of the primary domains of inter-organizational action to be analyzed under a resource-dependence perspective. In past 1 year, ABC labs have acquired 2 business entities which lead to power imbalance. During acquisition, it was priority to ensure to enroll matrix structure as a way to create a balance between global product groups. As per the ABC Labs strategy, in this way management attention would be focused and balanced dimensions. Also given a clear specification of the purpose of a unit and of type of relationship with other units, unit managers will be able to work out most of the details for themselves.However the stakeholders of acquired companies were quite firm on maintaining the pre-dominant structure in their groups when got acquired. This created conflict, however with the series of management discussion and meetings, all were synced for the intended outcomes which include: An improved reporting structure that is helpful in complex decision making Efficient usage of shared resources that provide opportunities for skill development Competencies to deal with legitimate multiple sources of power, and The sharing of knowledge between divisionsThere were some inadvertent outcomes too which included excessive overheads in management, time losses with the frequent meetings also to resolve conflict and power struggle between divisions. ABC Labs is however being able to conceptualize now its organization structure and bring strategic power in action. Different theoretical approaches, such as institutional theory, strategic contingencies theory, resource dependency theory and decision-making theory were explored.

What Is a Good Salesperson

A good salesperson is someone that can think on its feet (respond quickly with satisfying answers) and has the skills to deliver a message that is just right (not too elaborate and not too shallow). Basically, a good salesperson should be able to baffle someone with information; it should be able to knock someone of its feet leaving that person to wonder about his current ways. In the extent of what has been proposed by Dixon and Toman (2012) good salespeople should be able to create instability in the customers mind, removing it from its comfort zone and creating a state of confusion.If a sales person can create a state of confusion and provide the tools to alleviate this mind state of the consumer, it becomes quite possible for the salesperson to convince the consumer into buying the product offered by the sales rep. Therefore a good sales rep is able to contrive consciousness about prospective problems and with that lead the customer to an epiphany about how to solve these problem s on mutually beneficial grounds.In order to achieve these things it is a prerequisite for a sales rep to have a set amount of skills amongst which for example: sagacity (acumen), distinctness, relationship management and needs assessment. However, there are three (not two) skills in particular that are most essential for salespeople to succeed in any sales environment: Uniqueness in perspective, debate and tangibilization.Uniqueness in perspective: Salespeople should be able to offer new perspectives that were unexpected which makes it far more difficult for the customer to debate on the subject and far easier for the sales rep to radiate expertise. Furthermore, these new perspectives help in destabilizing the customer’s position making him subjective to education for new solutions. Debate: Debate entails the ability to fine tune your argumentation rather than to overpower someone with arguments. In other words, debate is about challenging the consumer rather than overruling it.As soon as the customer is destabilized it is necessary for the sales rep to create awareness and conviction which means that the sales rep should try to instigate the customer to really believe that he has a problem and the salesperson’s product is the only solution. It is important that the consumer is not overpowered by arguments but naturally finds its way to the proposed solution. Therefore the sales rep does not tell the consumer what to do it just pushes it in the right direction so that it will eventually make its wn decision. Tangibilization: Salespeople often subject themselves to ill-designed efforts to communicate the intangible benefits of their service offerings, making the service benefits less rather than more apparent. A good sales rep should have the ability to make any concept understandable and â€Å"tangible† without using any tangible props, this is the key in educating the customer. In the end all these traits have one thing in common: the ab ility to read and anticipate the customer and its point of view. .